Shipping Information

We know how important it is for your items to arrive when you expect them, so please review the shipping information below to help guide your shipping selection. If you have any questions regarding estimated delivery or need help with shipping options, please feel free to email us at customerservice@woodzee.com or call us at 1-877-370-1777.

FAQs

01  When will my order be shipped?

Orders placed during the week will generally be shipped out within one day of being placed. Orders placed during the weekend or on holidays will generally be shipped out the next business day.

02  How much does shipping cost?

Please visit our shipping page for shipping cost. If you are an international customer visit our international orders page for shipping cost.

03  How do I track the status of my order?

Once your order has been processed and shipped, you will be emailed a tracking number. Your tracking number will be available the day after your order is shipped out. You can also contact customerservice@woodzee.com or give us a call at 1-877-370-1777 to inquire about your package any time after placing your order.

04  Do you ship to P.O. Boxes or APO/FPO addresses?

Yes. We ship to APO/FPO and PO Boxes with standard shipping for $3. Delivery time to APO/FPO and PO Boxes varies and is generally longer than our standard 4-10 business day Ground Shipping. Please contact customerservice@woodzee.com or give us a call at 1-877-370-1777 with your request, and they will be able to assist you in placing your order.

05  What's the difference between Order Date and Ship Date?

Order date is the date upon which your order was entered into the Woodzee system. Ship date is the date upon which your order was processed and transferred to the delivery service provider.

06  Can I change my shipping service on an existing order?

If you are trying to change shipping services on an order that has already been placed, call 1-877-370-1777.

07  Do I need to sign for my order?

Some orders may require a signature. These include orders shipped to an apartment or other unit numbered address. If you are unsure of whether your order requires a signature, please contact customerservice@woodzee.com or give us a call at 1-877-370-1777

08  Which countries does Woodzee ship to?

We ship to the following countries: Albania, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bolivia, Brunei, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Isle of Man, Italy, Jamaica, Japan, Jersey, Kuwait, Latvia, Lithuania, Luxembourg, Maldives, Malta, Martinique, Monaco, Netherlands, New Caledonia, New Zealand, Nicaragua, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saint Lucia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Turks and Caicos Islands, United Arab Emirates, United Kingdom, Uruguay, U.S. Virgin Islands.

09  What if my country is not listed above?

If your country is not listed above, please contact customerservice@woodzee.com or give us a call at 1-877-370-1777.

10  Who pays for international import duties and taxes?

Orders shipped internationally may be subject to import duties and taxes upon receipt in destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Woodzee has no control over these charges and is not responsible for any actions taken by customs or delivery services.

Further Information 

Refused or Undeliverable Packages

Refused or Undeliverable Packages are subject to return shipping costs that vary by shipping method used in the original order. If you wish to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you will be responsible for return shipping costs and a 10% restocking fee will be deducted from your refund to cover the cost of processing your order.

Back-order Shipping

You will only be charged shipping and handling once. There are no additional shipping charges for back-ordered items that ship separately from the original order. Back-ordered items are sent via Standard shipping.